Dispute Resolution Policy

Spanish & TEFL / TESL Courses in Guadalajara, Mexico

All students are encouraged to discuss any problems they have directly with the school director or her assistants. If students have a serious complaint, they may request a Complaint Form. All Complaint Forms are forwarded directly to the school director, who will do whatever is possible to resolve the problem.


Students with poor attendance usually have poor grades. Consequently, we encourage students to attend classes every day. Students are tested at least once every 4 weeks and grades are monitored by the staff. If a student is absent for a test, (s)he will receive "0" grade for that test. To maintain satisfactory progress, a student must complete one level every month, with at least a 70% Grade Point Average (GPA).


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